At Triveni Organics, we strive to ensure that our customers have a satisfying shopping experience. Understanding that sometimes circumstances change, we offer a clear and straightforward policy for order cancellations and refunds.

Order Cancellation

  1. Cancellation Time Frame: Orders can be canceled within [Specify Time Frame, e.g., 24 hours] of placing the order. If the order has not been processed or shipped, we will cancel the order and process a full refund.
  2. How to Cancel: To cancel an order, please contact our customer service team immediately at [Customer Service Contact Information] with your order number.
  3. Cancellation After Shipment: If the order has already been shipped, it will be considered for return under our Return Policy, and cancellation cannot be processed.

Refunds

  1. Eligibility for Refunds: Refunds are processed based on the condition of the product and the reason for return. Products must be returned in their original condition, unopened, and unused.
  2. Processing Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  3. Refund Time Frame: Refunds are typically processed within [Specify Number of Days, e.g., 7-10] business days after the returned item is received and inspected.
  4. Partial Refunds: In certain cases, only partial refunds may be granted. This includes items not in their original condition, items that are damaged or missing parts not due to our error, and items returned beyond the return window.
  5. Non-Refundable Items: Certain types of items may be exempt from being returned and refunded, such as perishable goods, custom products, and personal care goods.

Shipping Costs

  1. Return Shipping: The customer is responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.
  2. Refund of Shipping Costs: If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part (e.g., you received an incorrect or defective item).