INTRODUCTION

This website, i.e. www.triveniorganics.com (“Website”) is operated by Triveni Organics, a company incorporated and existing under the Partnership Act, 1932, and having its registered office at 1540, Sector 14, New Housing Board, Sonipat, Haryana (hereinafter referred to as “Triveni Organics” or “us” or “we” or “our”). We specialize in providing eco-friendly products made from sustainable resources. These Terms of Use (“Terms”) govern your use of our Website and constitute an electronic document published in accordance with the provisions of the Information Technology Act, 2000 (“Act”) and the applicable rules.

GENERAL

The last revision date of these Terms is indicated at the top. Triveni Organics reserves the right to make changes at its sole discretion, subject to the Act and applicable rules. It is your responsibility to periodically review these Terms. By accessing the Website, you agree to use the Website at your discretion, without any inducement or invitation from us.

ELIGIBILITY AND CONSENT

By accessing the Website, you, or if you are a minor, your parent or legal guardian, agree to these Terms. References to “he”, “his”, “him” in the context of the user are deemed to include all genders and legal entities.

USE OF WEBSITE

We grant you a limited, revocable, personal, non-exclusive, non-transferable license to use the Website on devices that you own or control for personal, non-commercial use, subject to these Terms.

Website Specifications:

Best viewed on the latest versions of Google Chrome, Firefox, Safari, Microsoft Edge.
Accessible on devices with Windows XP or above, MAC OS 10.2 or above.
Contents are best viewed with the latest version of Adobe Flash Player.
Triveni Organics reserves the right to upgrade the Website for better service.
Third-Party Links:

The Website may contain links to third-party websites. We are not responsible for the content or practices of these sites.
Third-party content on our Website is reproduced with prior consent and is the property of respective third parties.
Your Account:

Users must register to access certain services. We may refuse user names at our discretion.
Users are responsible for maintaining the confidentiality of their account and password.
Account details can be modified in the ‘Your Account’ section on the Website.
MODE OF PAYMENT

Payment can be made via Credit Card/Debit Card/ PayPal/Wallet/Net Banking/UPI/third-party payment gateways. We process payments through secure third-party gateways. Triveni Organics does not store your financial information.

TRANSACTIONS

User Transactions:

You may be asked to supply information relevant to your Transaction, including payment and shipping details.
By submitting such information, you grant us the right to provide the information to third parties for facilitating Transactions.
We reserve the right to limit quantities, refuse orders, or cancel Transactions at our discretion.
Limitations on Quantity, Colors, Availability, Errors & Inaccuracies:

We reserve the right to limit quantities and refuse orders to resellers.
Colors displayed on the Website may vary from actual product colors.
We strive for accuracy but cannot guarantee that all information on the Website, including prices and product availability, is complete or error-free.
Healthcare Information:

Information on products assuring health benefits is for educational purposes only and not a substitute for professional medical advice.
Rules for Promotions:

Promotions on the Website may be governed by rules separate from these Terms.
Text Messages:

Standard message rates apply. We are not liable for delays in text message receipt.

RETURN AND REFUND

Returns are subject to Triveni Organics’ Refund Policy.
Refunds are processed in accordance with our Refund Policy, accessible on the Website.

SHIPPING POLICY

Orders are shipped via third-party logistics partners.
Tracking IDs are issued for each shipment.
Delivery timelines vary based on location and external factors.
Shipping charges vary based on product dimensions and delivery location.

CANCELLATION

Orders can be canceled before dispatch without cost during business hours.

CONTENT

Content on the Website is produced by us or third parties. We are not responsible for the accuracy or legitimacy of this content.
Third-party content is reproduced with consent and remains the property of respective third parties.

PRICING INFORMATION

We strive for accurate pricing but errors may occur.
Orders with incorrect pricing or information may be canceled.
Prices and product availability are subject to change.

MISCELLANEOUS

Risk of Loss:

The risk of loss and title passes to the purchaser upon delivery by the carrier.
Jurisdictional Issues:

The Website is operated from Sonipat and is governed by the laws of Sonipat.

INTELLECTUAL PROPERTY

The Website and its contents are protected by copyright and other intellectual property laws.
Triveni Organics and its licensors retain all rights to the Website and its content.

DELETING YOUR ACCOUNT

Triveni Organics reserves the right to terminate accounts in violation of these Terms.

CONDUCT OF THE USERS

Users must not engage in unlawful activities or violate the rights of third parties.

CONFIDENTIALITY

We maintain the confidentiality of your personal information as outlined in our Privacy Policy.

PROPRIETARY RIGHTS

Triveni Organics retains all rights to the Website and its content.

PRIVACY POLICY

Users agree to the terms of our Privacy Policy.

INDEMNIFICATION

Users agree to indemnify Triveni Organics against claims arising from their use of the Website.

FEEDBACK AND SURVEYS

Feedback and survey data provided by users are non-confidential and may be used by Triveni Organics.

ASSIGNMENT

Triveni Organics may assign its rights and obligations under these Terms.

TERMINATION

These Terms may be terminated by either party.

DISCLAIMER OF WARRANTIES

The Website is provided “as is” without warranties of any kind.

LIMITATION OF LIABILITY

Triveni Organics is not liable for indirect or consequential damages arising from the use of the Website.

SEVERABILITY AND WAIVER

These Terms constitute the entire agreement between the user and Triveni Organics.

JURISDICTION

These Terms are governed by the laws of Sonipat.

GRIEVANCE REDRESSAL

Users may contact our customer care for grievances.
Grievances not resolved by customer care may be escalated to the Grievance Officer.